Draft, last updated 31 October 2026
Privacy policy
This policy explains how Peterborough Dehumidifier Hire collects and uses your personal information. We are Connor Brown trading as Peterborough Dehumidifier Hire, a sole trader (“we”, “us”). We are the data controller under UK GDPR and the Data Protection Act 2018.
Contact: [email protected] or WhatsApp 07446 436585. Postal address: 21 Denton Road, Peterborough, PE2 8PD.
What we collect
- Enquiry and booking details: your name, phone number, email address, the address or postcode where the equipment will be used, and what you tell us about the job.
- Photos and messages you send us on WhatsApp, by text or by email, such as photos of the problem.
- Hire records: the equipment hired, dates, prices, deposit, payments, moisture readings and before and after photos taken at your property.
- Website data: this website uses no cookies and no analytics or tracking. Our hosting provider (Cloudflare) may process basic technical data such as your IP address in server logs to deliver the site and keep it secure.
Why we use it, and our legal basis
- To reply to your enquiry, quote, book, deliver, set up, collect and invoice a hire. Legal basis: performing a contract with you, or taking steps at your request before a contract.
- To keep accounting and tax records. Legal basis: legal obligation.
- To handle damage, loss, payment or other disputes and to protect our equipment. Legal basis: legitimate interests.
- To pay and record trade referral payments (for tradespeople who refer customers). Legal basis: performing a contract, and legitimate interests.
- To keep the website working and secure. Legal basis: legitimate interests.
We do not sell your information and we do not send marketing emails or texts unless you ask us to.
Who we share it with
Only the services we need to run the business, acting on our instructions or under their own terms:
- Messaging and phone providers (for example WhatsApp, operated by Meta) when you contact us that way.
- Our email provider and website host (Cloudflare).
- Our payment and banking providers, and our accountant, where needed to take payment and keep accounts.
- Professional advisers, insurers, or authorities where the law requires it or to deal with a claim.
Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or an adequacy arrangement.
How long we keep it
- Hire, invoice and payment records: 6 years after the end of the tax year, as required for accounting and tax.
- Enquiries that do not become a booking: up to 12 months, then deleted.
- Photos and moisture readings from a job: up to 6 years, in case of a later dispute or insurance query.
Your rights
You have the right to access your personal information, to have it corrected or deleted, to restrict or object to how we use it, and to receive a copy in a portable format. Some rights are limited where we must keep records by law. To use any of them, contact us using the details above. We will respond within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.
Changes
We may update this policy. The date at the top shows when it was last changed.