Draft, last updated 31 October 2026
Hire terms and conditions
These terms apply when you hire equipment from Connor Brown trading as Peterborough Dehumidifier Hire (“we”, “us”). Contact: [email protected], WhatsApp 07446 436585, 21 Denton Road, Peterborough, PE2 8PD. A hire is agreed when we confirm your booking by message or email.
1. The hire
We hire commercial dehumidifiers (and, when available, other drying equipment) for the period we agree with you. Prices are as quoted or shown on our website at the time of booking, are the total price, and include delivery, setup and collection within about 15 miles of Peterborough. We do not charge VAT. If we agree to deliver further out, we will tell you any extra delivery charge before you book.
The hire period starts when we deliver the equipment and ends when we collect it. If you need it for longer, tell us and we will charge the weekly rate that applies. We will not collect until the property is dry or you tell us to collect, unless we have agreed otherwise.
2. Deposit
A £100 refundable deposit applies to new customers. We refund it by bank transfer within 5 working days of collecting the equipment in good condition, less any amount you owe us under section 4. We may agree to waive or change the deposit for repeat or trade customers.
3. Your responsibilities
While the equipment is with you, you must:
- use it only for the purpose it is designed for, on a suitable and safe electricity supply, as we have set it up;
- keep it upright, uncovered, clear of obstructions and out of standing water, and not move, open, repair or tamper with it;
- keep the drain hose and any cables where we put them, and keep children, pets and unauthorised people away from the equipment;
- keep it at the address agreed, and not lend, sell, sub-hire or pledge it;
- tell us straight away if it stops working, leaks, makes an unusual noise or smell, or is damaged, lost or stolen (and report theft to the police);
- give us access to collect it at the agreed time.
The equipment remains our property at all times.
4. Damage, loss and extra charges
You are responsible for the equipment from delivery until we collect it. You must pay for repair if it is damaged beyond fair wear and tear, or its replacement value if it is lost, stolen or beyond economic repair. We will tell you the amount and why before taking it from your deposit. If the cost is more than the deposit, you must pay the difference. If you are late making the equipment available for collection, we may charge for the extra days at the weekly rate, pro rata.
5. Cancelling: your 14-day right
If you are a consumer (you are booking for personal, not business, purposes), you have the right to cancel within 14 days of the day we confirm your booking, without giving a reason. To cancel, tell us clearly by email, WhatsApp, text or phone. You can use the model cancellation form but you do not have to.
If you ask us to start the hire (including delivery and setup) before the 14 days are up, you must pay us a proportionate amount for what we have provided up to the time you tell us you are cancelling, based on the agreed price. If we have not yet delivered, you will not be charged. We will refund any money due, including the deposit, within 14 days of you telling us you are cancelling. If you are a business customer, the 14-day right does not apply, but we will be reasonable if you cancel before delivery. Please give us as much notice as you can.
6. Our responsibility
We will supply equipment that is in good working order and we will deliver and set it up with reasonable care and skill. Dehumidifiers reduce moisture in the air. We cannot guarantee a particular drying time or result, because it depends on the building, the water involved and the conditions. Moisture readings we take are a guide only and are not a survey or a structural, health or insurance assessment.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded by law. Your statutory rights as a consumer are not affected.
Subject to that, we are not liable for: loss that was not a reasonably foreseeable result of our breach; loss of profit, business or income; or damage caused by the original leak, flood or damp, or by you not following these terms. Our total liability to you for any one hire is limited to the amount you paid us for that hire.
7. Faults and ending the hire
If the equipment develops a fault that is not your fault, tell us and we will repair or replace it as soon as we can and will not charge hire for any days it was out of action. We may end the hire and collect the equipment if you break these terms or use it unsafely.
8. Complaints and the law
If something goes wrong, contact us first and we will do our best to put it right. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although if you live in Scotland or Northern Ireland you may bring a claim in your local courts.
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